March 2020 ADVISORY: With the recent events in China it is likely we will be running out of a few models of our standard speakers. Our inventory team hopes to have this cleared up within the next 3 months. For now, do not quote the following speakers until further notice: MOODGB6201TWH, MOODGB6201TBL, MOODXD6202TFWH
PREFERRED SUPPLIERS
Last updated 03.12.19
Click here to view vendor cut-off times
Equipment Type Preferred Supplier Secondary Supplier
Mixer Amplifiers TOA / Bose Paso
Power Amplifiers QSC / Bose Crown
Video Mounts - Standard Crimson Peerless
Video Mounts - Video Wall B-tech Crimson
Microphones - Installed Low End Speco -
Microphones - Installed High End Shure -
Microphones - Wireless Shure -
Cable - Bulk Belden via Herman -
HDMI Cables Herman Comprehensive
HDMI Distribution Snap AV / Comprehensive Atlona
Standard Plates & Cables Comprehensive RCI
Custom Plates & Cables RCI / Comprehensive -
DSP - Low End DBX -
DSP - Standard Symmetrix/Bose -
DSP - High End QSC/Bose -
Video Switchers - Low End Comprehensive / Snap AV Atlona
Video Switchers - High End Atlona Kramer
IP Video Distribution - Standard Atlona -
IP Video Distribution - High End Aurora -
Video Projectors Hitachi Casio
Speakers - MOOD Branded, Low End, Mid End Silverflute -
Speakers - High End Bose / Klipsch -
Speakers - Volume Control MG Electronics (Heart & Soul) -
Speakers - Horns TOA -
Speakers - Outdoor Bose Rockustics/Soundtube
Speakers - Beam Lowell -
Volume Controls Lowell -
Control Systems - Basic FSR Flex -
Control Systems - High End Crestron -
Sound Masking Cambridge Lencore
Racks & Shelves Lowell -
Displays - TVs Low End W Box -
Displays - TVs Mid End LG -
Displays - TVs High End Samsung LG
Displays - TVs (> 70in) Samsung Sharp Commercial Displays
Displays - Touch Screens ELO -
Displays - Specialty Samsung Dynascan
Displays - Digital Signage Samsung -
Displays - Outdoor Sunbrite -
Message Repeaters Premier -
Miscellaneous Parts RDL -
CCTV Advanced Capture Technology (ACT) Remote Eyes
Hardware Installers Depot -

When contacting the Design Questions team:

  • Please include the make and model numbers of the equipment you are inquiring about.
  • If make and model numbers are not available, please provide a picture of the front and back of the unit to help determine the replacement part.
  • If this is a replacement part, please explain why we are replacing the item.
  • Please detail out your question, as we need as much information as possible in order to make sure we answer your question properly.

Oracle New Parts Additions: When requesting a new part to be added to Oracle, please download the New Parts Request Form and follow the instructions on the form.

Special Pricing Authorization Requests: If you need to request client specific cost on a screen or screen related warranty, please submit the SPA Pricing Request Form.

Frequently Asked Questions

General Questions

Q: Where can I see which parts are backordered/discontinued?
A: Please view the BACKORDERED & DISCONTINUED PARTS LIST.

Q: I have a rush order but I don't see part # ____ in stock. Do we have a replacement for these?
A: If an item is not in stock, it will need to be listed as DSO in your sales order.

Q: Can you tell me the part number for manufacturer ___ and model ___?
A: You can search for the desired part number in Oracle by adding the three-digit mfg prefix and adding the model number. You may have to add a wildcard symbol (%) in your search.

Q: Can I have the spec sheet to this standard part?
A: You can find spec sheets for standard parts here.

Q: I need to replace part _____ on the following Premier account. Can you provide the part number?
A: Please contact the PSM for the desired account and review Oracle knowledge base before inquiring with the system designs team.

 Phone System & MOH Questions

ADVISORY: Skutch Electronics, Inc. has gone out of business. Mood is no longer ordering any Skutch parts for single-line phone systems.

See this document for information on the iHold 2LP and iHold 4LP, which is the replacement to Skutch.

Q: What is the replacement part number for the Discontinued Skutch units?
A: IHO2LP (for single or two line phones)
IHO4LP (for 3 or 4 line phones)

See this document on instructions for use.

Q: Can you provide the part number for an MOH amplifier?
A: PASPMU1

Audio Accessory Questions

Q: Can you provide the part number for an Atlas volume control?
A: Lowell is our preferred vendor for volume controls. See the SOUND SYSTEM page for details.

Q: Can you provide the part number for a wall mounted volume control?
A: Lowell is our preferred vendor for volume controls. See the SOUND SYSTEM page for details.

Q: Can you provide the part number for a shelf?
A: Lowell is our preferred vendor for shelves. See the SOUND SYSTEM page for details.

Q: Can you provide the part number for a double-gang volume control?
A: Use a Lowell rackmount volume control (LOW100LVCRM) and add the double-gang wallplate (LOWANP2).

Q: Can you provide the part number for a PS audio volume control for Chipotle?
A: Volume controls are provided by Chipotle's corporate office. Please direct the store to contact Chipotle corporate to inquire regarind volume control order status.

Q: Can you provide the part number for a 1RU blank panel?
A: LOWSEP1MM

Q: Can you provide the part number for an 8-ohm to 70-volt transformer?
A: LOWTLM572

Q: Can you provide the part number for a single gang surface mount box?
A: LOWP1X - single gang box that can be used for volume controls or other single gang accessories.

 Dish Network Questions

Q: Can you provide the part number for an Echostar receiver?
A: See the DISH NETWORK page for details.

Q: Can you provide the part number for an Echostar dish?
A: See the DISH NETWORK page for details.

Q: Can you provide the part number for an Echostar remote?
A: See the DISH NETWORK page for details.

Q: Can you provide the part number for a UHF adapter for Dish Network receivers?
A: See the DISH NETWORK page for details.

 Drive-Thru Questions

Q: I have a few questions regarding drive-thru equipment. Who should I reach out to?
A: Please direct your drive-thru related questions to DTOC.

 Jukebox Questions

Q: Can you provide the part number for a Jukebox replacement part?
A: Please reference the Rowe & Rockola parts catalogs located here.

 Microphone Questions

Q: Can you provide the part number for a XLR connector for a handheld CB mic?
A: SWIA3MXLR

Q: Can you provide the part number for a XLR wall plate?
A: LOWWP1NC3FD

 Speaker Questions

Q: Can you provide the part number for a replacement for the Quam System 3 VK?
A: LOWC503053

Q: Can you provide the part number for a replacement for QUAMBS8ST3 and QUAMBS8ST3VK?
A: LOWR181072 and LOWR181072K. Both require a tile bridge (LOWLBS8). See the QUAM page for details.

Q: Can you provide the part number for a standard flush or surface mount speaker?
A: See the SOUND SYSTEM page for details.